At Across, our customers have been dealing with the challenge of enabling customer success while suddenly working remote, as well as anxiety about customer retention during this uncertain economic period.
We're hosting a webinar with customer success managers and leaders to share their experience adjusting to COVID-19 related changes this Friday, March 27th (time TBD). You can register for free here.
Who is this for?
Customer success and support leaders, CSMs, founders, and operations professionals who want to learn how other companies are reacting to COVID-19.
Who is speaking?
Customer success leaders at B2B technology companies
What are we discussing?
- How companies are communicating with customers about their COVID-19 processes
- How CS teams are adjusting processes while working remotely, including the use of new technologies
- How CS teams are handling tough renewal conversations as customers reevaluate budgets
- Open Q&A with panel